Terms of service


This website is operated by Lactobio. Throughout the website, the terms "we", "us" and "our" refer to Lactobio. Lactobio represents this website, including all information, tools and services available from this site. By visiting our website and / or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"). The Terms of Service apply to all users of the website, including users that are; suppliers, customers, distributors and / or content contributors. Please read the Terms of Service carefully before accessing or using our website. By accessing or using parts of our website, you agree to the Terms of Service. If you do not agree with all of the terms of this agreement, you will not be able to access the website or use the Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. You can review the latest version of the Terms of Service at any time on this page. We reserve the right to update, change or replace parts of the Terms of Service by posting updates and / or changes to our website. It is your responsibility to check this page periodically for changes. Our store and online e-commerce platform is hosted by Shopify Inc. 



All prices are in Euro and include VAT. We accept Visa and MasterCard. The order amount will be deducted from your account as soon as the item has left Lactobio's warehouse. 


Online store terms 

By accepting the Terms of Service, you agree that you are of legal age. You may not use our products for any illegal or unauthorized purpose (including but not limited to copyright law). Do not transmit any type of viruses or any type of destructive code. A breach or breach of the Terms will result in an immediate termination of your services. 


General terms and conditions 

We reserve the right to refuse service for any reason at any time. You understand that your content (except credit card information) may be transmitted unencrypted and involve (a) transmissions through various networks; and (b) changes to adapt to technical requirements for connecting networks or devices. Credit card information is always encrypted during network transfer. 


Accuracy, completeness and timeliness of information 

We are not responsible if information provided on this site is not accurate, complete or current. The material on this site is for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more current sources of information. Any reliance on the material on this site is at your own risk. This site may contain some historical information. Historical information is not necessarily relevant and is for your reference only. We reserve the right to change the content of this site at any time, but we have no obligation to update any information on our website. You agree that it is your responsibility to monitor changes to our site. 


Changes in service and prices 

Prices of our products are subject to change without notice. We reserve the right, at any time, to change or discontinue services (or parts or content thereof) without notice. We are not responsible to you or any third party for any change, price change, suspension or termination of service. 


Accuracy of billing and account information 

We reserve the right to refuse any order you place with us. We may limit or cancel purchases. These restrictions may include orders placed by or under the same customer account, the same credit card, and / or orders using the same billing and / or shipping address. In the event that we change or cancel an order, we may attempt to notify you by contacting the email and / or billing address / telephone number provided at the time of the order. We reserve the right to restrict or prohibit orders that, in our opinion, appear to be placed by dealers, or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made in our store. You immediately agree to update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you if needed. For more details, please review our Return Policy. 


Personal info 

Submission of personal information through the store is subject to our privacy policy. See our privacy policy for more information. 


Errors, inaccuracies and omissions 

Occasionally, there may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, prices, promotions, offers, shipping charges. 


Customer Referral Program 

 Read full terms & conditions here. Summary: The customer referral program is open to new and existing consumers. A reward for a successful referral will only be issued if the recipient (friend) of the referral link has never before purchased BAK on the BAKSkincare.com website. The referral discount code or reward codes cannot be combined with other discount codes or special offers. You cannot combine the rewards from several referrals towards one purchase. The codes cannot be applied to shipping charges. The reward discount code cannot be converted into cash or gift cards. BAK Skincare reserves the right to ban users from the referral program in case abuse/fraud is detected (for example referring yourself, using a different e-mail address). 


Contact Information 

BAK Skincare APS 

Lersø Parkallé 42-44 
c/o Lactobio 
2100 København Ø 

CVR: 43318217 

Telefon (+45) 31 54 23 71  


Lactobio ApS 

Lersø Parkallé 42-44 

2100 Copenhagen Ø 


CVR: 38887866 



Phone: (+45) 31 31 86 59