BAK Skincare has been acquired by L’Oréal
Thanks to the groundbreaking nature of our probiotic and postbiotic science, we've been acquired by L'Oréal. It's a huge step forward for the field of probiotic skincare, that promises to bring the benefits of live bacteria to the world.
By leveraging L’Oréal’s 4,000 scientists including chemists, microbiologists and physicists, decades of experience with skin pathologies, and extensive distribution network, we are confident that we will be able to help many more people with skin issues.
To do this we need to focus our energy on integrating the probiotics into their existing brands with a global reach, and we won't be continuing with BAK.
We're so grateful to all of you who have bought BAK and supported us along the way, and it's our number one priority that you get all the skincare you want before we close down.
Below are some of the most common questions we’re getting, but feel free to contact us at contact@bakskincare.com if the answer you’re seeking is not listed below.
I ORDERED DURING YOUR FINAL SALE, BUT HAVEN'T RECEIVED MY ORDER YET. WHY IS IT TAKING SO LONG?
If you have received an order confirmation e-mail, your order has been registered and will be sent this week or next week.
The delay is caused by having an incredible numbers of orders come in, and the warehouse also being closed over the Danish Easter holidays. We're really sorry for the delay, but please know the warehouse are working as quickly as they can.
When can you expect to get your orders delivered?
Orders from 24/03
Delivery estimate: 12/04-16/04
Orders from 25/03-27/03
Delivery estimate: 16/04-18/04
Orders from 28/03-2/04
Delivery estimate: 18/04-22/04
Orders from 3/04-4/04
Delivery estimate: 22/04-24/04
INTERNATIONAL ORDERS:
International orders will take a bit longer depending on the shipping destination.
I STOCKED UP. HOW LONG WILL THE PRODUCTS LAST? HOW DO I STORE THEM?
The products all have a best before date printed on the bottom of the box. We’ve also listed the expiration date on the product page of each product so you know how long you have before the product expires.
HOW CAN I CONTACT BAK AFTER APRIL 5TH?
You can still write to us at contact@bakskincare.com after April 5th. However, we will no longer offer the 30-day money back guarantee, and in the case of faulty or damaged products we may not be able to replace the product but only offer you a refund.
WHICH L’OREAL BRAND/PRODUCTS WILL THE BAK PROBIOTICS BE USED IN?
We don’t know which L’Oreal range will be the first to include Lactobio’s probiotics and postbiotics, but keep an eye on La Roche Posay, Skinceuticals, Vichy and Lancôme. Some of their products already include other postbiotic ingredients that your skin might benefit from.
HOW CAN I FIND OUT WHEN THE NEW PRODUCTS FROM L’ORÉAL ARE AVAILABLE?
Everyone who is still subscribed to the BAK Skincare newsletter at the end of April will be added to a mailing list, and we hope to e-mail everyone on that list when we have news about where the probiotics and postbiotics will be integrated.
FAQ